Help & frequently asked questions
Everything below describes how Rentauras actually works today. If your question isn't here, the support chat in the mobile app reaches a person.
Booking
- Can I book entirely from this website?
- You can search, compare and pay on the web. Two steps happen only in the Rentauras mobile app: verifying your identity documents, and the vehicle inspection when you collect and return the car. Both need a camera — the inspection is a set of photos that protects you if the agency later reports damage that was already there.
- What happens if I start a booking before verifying my identity?
- Nothing is lost. The booking is held in your account with its dates, vehicle and insurance choice, and the app picks up exactly where you left off once your documents are approved.
- When is my booking confirmed?
- Payment creates the booking; the agency then accepts it. You can see the status at any time under your reservations, and you're notified when it changes.
- Do I need the app to see my contract or invoice?
- No. The rental contract and the invoice are both downloadable from the booking page on the web, as are the pickup and return inspection photos.
Prices, deposits and insurance
- Is the price shown the price I pay?
- Yes. The amount on a listing is the amount charged — the deposit and any pickup-zone fee are stated separately on the vehicle page rather than added at the counter.
- What is the deposit for, and when do I get it back?
- The deposit covers damage or unreturned fuel. It's held by Rentauras, not by the agency, and released after the vehicle is returned in line with the contract. The amount depends on the vehicle's daily price band and on your account standing, which improves with each completed rental.
- Can I avoid the deposit?
- On eligible bookings, choosing insurance replaces the cash deposit entirely. Each vehicle page shows whether cover is available and what it covers.
Changes and cancellation
- Can I cancel and get a refund?
- Each vehicle sets its own policy, shown on its page before you pay. Where free cancellation applies, cancelling within that window is refunded in full to your Rentauras wallet or original payment method.
- Can I extend a rental that has already started?
- Yes, from the booking in the mobile app. The agency confirms the extension, and the extra days are charged on top of the original booking.